This Privacy Policy explains how Zeva (“Zeva,” “we,” “us”), operated by [Legal Entity Name], collects, uses, shares, and protects information when you use our website and services (the “Service”). By using the Service you agree to this policy.
1. Information we collect
- Account information — your name, email, password (stored hashed), and billing details processed by our payment provider.
- Connected-account data — when you connect a third-party account (e.g., Google, Meta/Facebook/Instagram, Gmail, X, LinkedIn, TikTok, YouTube, Pinterest, Twilio), we access only the data needed to provide the Service, such as profile info, messages, comments, posts, ads, and metrics — under the scopes you authorize.
- Content you create — drafts, campaigns, contacts (CRM), tickets, and automation rules you generate in Zeva.
- Usage data — logs, device/browser info, and actions taken in the Service, for security and improvement.
2. How we use information
- To provide, operate, and improve the Service (creating content, posting, replying, managing your inbox/CRM, running campaigns you approve).
- To authenticate you and keep your account and data secure.
- To process payments and manage your subscription.
- To communicate with you about the Service.
Zeva is draft-first and approval-first: we do not send messages, publish content, or spend ad budget on your behalf without your action, except where you explicitly enable an automation.
3. Connected accounts & third-party API data
Access tokens for your connected accounts are encrypted at rest and used only to perform the actions you request. Zeva’s use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We do not sell connected-account data, and we do not use it for advertising or to train generative models.
4. How we share information
We do not sell your personal information. We share it only with:
- Service providers (hosting, payment processing, AI model providers) bound by confidentiality and acting on our instructions.
- The platforms you connect, to carry out the actions you request (e.g., publishing a post you approved).
- Legal authorities, where required by law.
5. Data retention
We retain your data while your account is active and as needed to provide the Service. You can delete content or your account at any time; we delete or anonymize associated data within a reasonable period, except where retention is legally required.
6. Security
We use encryption in transit and at rest, per-tenant data isolation, access controls, and audit logging. No method of transmission or storage is 100% secure, but we work to protect your information.
7. Your rights
Depending on your location, you may have rights to access, correct, export, or delete your personal data, and to object to or restrict certain processing. To exercise these, contact us at the address below.
8. International users
We may process and store information in countries other than yours. We take steps to ensure appropriate safeguards for cross-border transfers.
9. Children
The Service is not directed to children under 16, and we do not knowingly collect their data.
10. Changes
We may update this policy; we will post the new date above and, for material changes, notify you.
11. Contact
Questions? Email privacy@getzeva.com or write to [Legal Entity Name], [Address].